Order support
Agents resolve delivery questions, track shipments, and keep customers updated without a human in the loop.
Retail & e-commerce
AI agents for retail and e-commerce
Aluxion handles customer demand and keeps operations moving across every channel — online, in-store, and everywhere in between.
The outcomes that matter
In retail, a slow answer or an out-of-stock surprise is a lost sale — and demand spikes exactly when your team is most stretched. Agents keep service instant and operations in sync at any volume.
01
No customer left waiting
Questions, orders, and returns are handled instantly, around the clock, even at peak season.
02
Fewer lost sales
Real-time inventory and smart recommendations turn routine questions into orders instead of abandoned carts.
03
Lower cost to serve
Routine support runs without adding headcount, so your team handles only what truly needs a person.
What our agents handle
Real tasks our agents run end to end — with oversight at every step.
Returns and exchanges
Return requests are processed end to end — from eligibility checks to label generation and refund.
Real-time inventory
Stock levels sync across channels in real time, so customers always see what is actually available.
Product recommendations
Agents suggest replacements and add-ons based on intent, turning routine questions into sales.
Always-on service
Customer questions get answered instantly, in any language, at any volume — including peak season.
Every channel. Every customer. No queue.
Agents scale with demand, so service stays fast whether you're handling ten orders or ten thousand.
Frequently asked questions
Straight answers on how our agents work, keep your data secure, and leave your team in control.
How do AI agents handle customer service during peak season?
Agents answer instantly, in any language, at any volume — including Black Friday and holiday peaks — without adding headcount. Service stays fast whether you are handling ten orders or ten thousand.
Can agents process returns and exchanges end to end?
Yes. Agents run the full return — eligibility checks, label generation, and refund — and keep the customer updated throughout, with no manual steps for your team.
Do agents connect to our store and inventory systems?
Agents sync with your e-commerce platform and inventory in real time, so customers always see what is actually available across every channel.
Will customers know they are talking to an AI agent?
You set the tone and the disclosure. Agents resolve routine questions on their own and hand off to your team the moment a conversation needs a human.
Can agents help increase sales, not just handle support?
Yes. Agents suggest replacements and add-ons based on what the customer is asking for, turning routine questions into orders while still resolving the original issue.
Scale your customer experience with agents
Tell us where customers wait the longest and we'll show you how Aluxion answers in seconds.