Order support
Agents resolve delivery questions, track shipments, and keep customers updated without a human in the loop.
Retail & e-commerce
AI agents for retail and e-commerce
Aluxion handles customer demand and keeps operations moving across every channel — online, in-store, and everywhere in between.
- 24/7
- service, at any volume
- Real-time
- inventory across channels
- End-to-end
- returns handled
The outcomes that matter
In retail, a slow answer or an out-of-stock surprise is a lost sale — and demand spikes exactly when your team is most stretched. Agents keep service instant and operations in sync at any volume.
01
No customer left waiting
Questions, orders, and returns are handled instantly, around the clock, even at peak season.
02
Fewer lost sales
Real-time inventory and smart recommendations turn routine questions into orders instead of abandoned carts.
03
Lower cost to serve
Routine support runs without adding headcount, so your team handles only what truly needs a person.
04
Customers who come back
Fast, accurate help and proactive updates build the kind of experience that turns a one-time buyer into a repeat one.
What our agents handle
Real tasks our agents run end to end — with oversight at every step.
Order changes and cancellations
Customers can change an address, swap a size, or cancel before fulfillment, and the agent updates the order across your systems instantly.
Returns and exchanges
Return requests are processed end to end — from eligibility checks to label generation and refund — and an exchange is offered before a refund where it makes sense.
Proactive shipping updates
Agents flag a delayed or stuck shipment and reach out with the new ETA before the customer has to ask, cutting "where is my order" tickets at the source.
Real-time inventory
Stock levels sync across channels in real time, so customers always see what is actually available — and back-in-stock alerts go out the moment an item returns.
Product recommendations
Agents suggest replacements and add-ons based on intent, turning routine questions into sales.
Subscriptions and loyalty
Agents manage renewals, pauses, and loyalty rewards in conversation, so subscribers self-serve instead of churning when a change is hard to make.
Fraud and chargeback screening
Suspicious orders are flagged against your rules before they ship, and chargeback evidence is gathered automatically when a dispute lands.
Voice-of-customer insight
Every conversation is tagged and summarized, so recurring complaints, sizing issues, and product gaps surface as trends instead of staying buried in tickets.
Always-on service
Customer questions get answered instantly, in any language, at any volume — including peak season.
Dynamic pricing moves
Agents watch competitor prices, margin floors, and stock cover, then propose price changes against your rules — repricing low-risk items automatically and routing anything near a margin threshold for approval.
Promotion setup
Agents build a promotion end to end — discount codes, eligibility, dates, and banners — check it against active offers for conflicts, and leave the launch ready for a person to approve before it goes live.
Catalog enrichment
Agents fill gaps in product listings — titles, descriptions, attributes, and missing specs — drawing on supplier data and your own templates, so new items go live complete instead of waiting in a backlog.
Review moderation and replies
Agents triage incoming reviews, hide spam and abuse against your policy, and draft on-brand responses to complaints — escalating anything that needs a refund or a human decision to your team.
Abandoned cart recovery
Agents reach out when a cart stalls — answering the question that blocked checkout and offering an in-policy incentive — and recover the order without discounting anything your rules do not allow.
Supplier PO follow-up
Agents chase purchase orders with suppliers — confirming dates, flagging short or late deliveries, and updating expected stock in your systems — so restock plans stay accurate without manual follow-up.
These are examples, not a catalog
If a workflow is repetitive and rule-based, we can build an agent for it — the use cases are open-ended. Tell us the one slowing your team down and we’ll scope it.
How we work
From first workflow to full rollout
A short path from your highest-friction process to agents running in production — with your team in control at every step.
- 1
Map the workflow
We start with the process where work piles up and define exactly what a good result looks like.
- 2
Build & govern
We configure the agents to your systems, rules, and tone — with oversight and audit trails built in.
- 3
Pilot on real work
Agents go live on a real process under your supervision, so you see results before scaling.
- 4
Scale with confidence
Once proven, we extend to more workflows and teams, measuring adoption as you grow.
Every channel. Every customer. No queue.
Agents scale with demand, so service stays fast whether you're handling ten orders or ten thousand.
Frequently asked questions
Straight answers on how our agents work, keep your data secure, and leave your team in control.
How do AI agents handle customer service during peak season?
Agents answer instantly, in any language, at any volume — including Black Friday and holiday peaks — without adding headcount. Service stays fast whether you are handling ten orders or ten thousand.
Can agents process returns and exchanges end to end?
Yes. Agents run the full return — eligibility checks, label generation, and refund — and keep the customer updated throughout, with no manual steps for your team.
Do agents connect to our store and inventory systems?
Agents sync with your e-commerce platform and inventory in real time, so customers always see what is actually available across every channel.
Will customers know they are talking to an AI agent?
You set the tone and the disclosure. Agents resolve routine questions on their own and hand off to your team the moment a conversation needs a human.
Can agents help increase sales, not just handle support?
Yes. Agents suggest replacements and add-ons based on what the customer is asking for, turning routine questions into orders while still resolving the original issue.
Can agents change or cancel an order after it is placed?
Yes. Before fulfillment, agents update the address, swap a size, or cancel an order and sync the change across your systems instantly — and once it has shipped, they start a return or exchange instead.
What do we learn from the conversations agents handle?
Every conversation is tagged and summarized, so recurring complaints, sizing issues, and product gaps surface as trends you can act on instead of staying buried in individual tickets.
Scale your customer experience with agents
Tell us where customers wait the longest and we'll show you how Aluxion answers in seconds.