Booking & reservations
Agents take bookings across web, app, chat, and voice, check live availability and rates, confirm the reservation, and write it straight into your PMS or booking engine — no manual re-keying, with the full record logged.
Travel & hospitality
AI agents for travel & hospitality
Aluxion deploys autonomous agents that run booking, guest support, and recovery workflows end to end across your channels — every action governed, escalated when it matters, and fully auditable. A person approves what counts.
- 24/7
- multilingual guest support
- Multi-channel
- web, app, chat, voice & email
- Real-time
- rate & availability sync
The outcomes that matter
In travel and hospitality, a slow reply or a botched rebooking costs the booking — and the review that follows. Agents handle the high-volume, round-the-clock work so guests get answers in seconds and your team handles the moments that need a human.
01
Answers in seconds
Guests get booking changes, confirmations, and questions resolved instantly in their own language, at any hour, instead of waiting in a queue.
02
Guests who come back
Fast, consistent service across every channel turns one stay into the next booking, and a good experience into a five-star review.
03
More revenue per guest
Agents surface the right upsell, room upgrade, or ancillary at the right moment, so ancillary revenue grows without adding pressure on staff.
04
Calm during disruption
When weather or a cancelled flight hits, agents rebook affected guests at scale, keeping travel moving while your team focuses on the hardest cases.
What our agents handle
Real tasks our agents run end to end — with oversight at every step.
Changes & cancellations
Agents handle date changes, rebookings, and cancellations against your fare and rate rules, calculate any difference or penalty, process it, and confirm to the guest — escalating non-standard cases to a person.
24/7 multilingual support
Agents answer guest questions in their own language across every channel, around the clock, drawing on your policies and live booking data — and hand off to staff with full context the moment a case needs judgment.
Upsell & ancillary offers
Agents offer the right room upgrade, late checkout, transfer, or add-on at the right point in the journey, priced to your rules, and book it on confirmation — never pushing past the limits you set.
Loyalty management
Agents enrol members, track points and tier status, apply earned rewards to bookings, and answer loyalty questions, keeping balances and benefits accurate across every stay and channel.
Rate & availability management
Agents keep rates and inventory in sync across your channels and OTAs, apply your pricing rules and restrictions, and flag overbooking risk or rate parity issues before they reach a guest.
Group & event bookings
Agents handle room blocks, event enquiries, and group requests, check availability against your holds, draft the quote, and route the contract for sign-off — keeping every detail and deadline tracked.
Disruption rebooking
When weather or a flight cancellation disrupts travel, agents rebook affected guests against available options at scale, notify them across channels, and escalate the cases that need a human decision.
Concierge requests
Agents take and fulfil concierge requests — reservations, transfers, tickets, special arrangements — coordinate with the right vendor or department, and keep the guest updated until everything is confirmed.
Refunds & compensation
Agents assess refund and compensation claims against your policy, calculate the amount, process eligible cases, and confirm to the guest — holding anything outside the rules for a person to approve.
Reviews & reputation
Agents monitor reviews across platforms, draft on-brand responses for approval, route service issues to the right team, and surface recurring themes so problems get fixed, not just answered.
PMS & GDS sync
Agents keep your PMS, booking engine, GDS, and channel manager in step — reservations, profiles, and inventory stay consistent across systems, with every sync logged and reconciled.
These are examples, not a catalog
If a workflow is repetitive and rule-based, we can build an agent for it — the use cases are open-ended. Tell us the one slowing your team down and we’ll scope it.
How we work
From first workflow to full rollout
A short path from your highest-friction process to agents running in production — with your team in control at every step.
- 1
Map the workflow
We start with the process where work piles up and define exactly what a good result looks like.
- 2
Build & govern
We configure the agents to your systems, rules, and tone — with oversight and audit trails built in.
- 3
Pilot on real work
Agents go live on a real process under your supervision, so you see results before scaling.
- 4
Scale with confidence
Once proven, we extend to more workflows and teams, measuring adoption as you grow.
Every guest, answered. Every action, on record.
Agents run the bookings and the recovery, while every change is logged, reversible, and governed — so your team keeps full control of the guest experience.
Frequently asked questions
Straight answers on how our agents work, keep your data secure, and leave your team in control.
Can agents take and change bookings across all our channels?
Yes. Agents handle bookings, changes, and cancellations across web, app, chat, voice, and email, checking live availability and rates and writing straight into your PMS or booking engine. Nothing is re-keyed by hand, and every action is logged.
Do agents support guests in multiple languages around the clock?
Yes. Agents answer guests in their own language across every channel, 24/7, drawing on your policies and live booking data. When a case needs human judgment, they hand off to staff with the full context attached.
Will agents issue refunds or compensation without approval?
No. You set which actions agents take on their own and which need sign-off. Refunds and compensation outside your defined rules wait for a person to approve, with every decision recorded.
Can agents connect to our PMS, GDS, and channel manager?
Yes. Aluxion agents connect to the systems you already run — PMS, booking engine, GDS, OTA channels, and loyalty platform — and operate inside them instead of replacing them, keeping reservations and inventory in sync.
How do agents handle disruption like weather or flight cancellations?
Agents rebook affected guests against available options at scale and notify them across channels, working through the backlog far faster than a team could by hand. The hardest cases are escalated to a person with the full picture ready.
How do agents protect guest and payment data?
Every agent action runs under encryption, access control, and full audit trails, and operates only on the data you grant. Payment and personal data are governed by the same policies and standards you already enforce.
How long does it take to put a travel agent into production?
We start with one workflow — often booking support or disruption rebooking — and take it live before expanding. You see a working agent on a real process first, then scale from there.
Put your travel & hospitality agents into production
Tell us which workflow to automate first — bookings, support, or recovery — and we’ll show you how Aluxion takes it live.